Thank you for contacting XXXX.
I am writing in response to the concerns you had voiced about [ed. how we hosed your order and then made fun of you over the phone] your recent ordering experience. Please know that I hope to reach you by phone later today so that we may [ed. rehash this once again and continue to waste your time] discuss how to best [ed. not do anything] remedy the situation.
Should you have the opportunity to speak prior to my calling you, please see my contact information and office hours noted below. If I am unable to answer when you call, please leave a voice message with the best phone number and time to reach you. Thank you for your patience. I look forward to speaking with you.
If you need further assistance, please feel free to reply to this email, visit our online Customer Service Section, or call XXX Customer Care. You can reach us Monday through Sunday, 7:00 AM until Midnight Eastern Standard Time at 1-xxxx-7311.
Thanks again for contacting us at www.XXX.com! Stay on top of our latest innovations by visiting us again soon for xxxx to wow your wardrobe! Stay in touch! Like us on Facebook http://www.facebook.com/XXXX and follow us on Twitter http://twitter.com/XXXXc -- Can’t wait to hear from you!
by all means lets waste more of my uncompensated time on your mistakes...
first you send me the wrong product
you send me the wrong product again
you smart mouth me on the phone when I ask to speak to someone who can "do" something about this
I explain it to a supervisor and she asks me what I want her to "do" . I tell her to "do" what ever she is authorized to do and stop acting like she'll only "do" something if I can guess what it is....
I get "free" product in the right size rushed to my home in time for vacation (finally, thank you)
I send bad product back to XXXX at my own expense after husband throws my postage slip away
when I return from vacation I receive email that returns have been processed and I end up paying for my "free" product
thanks for putting the bad taste of your crappy customer service back in my mouth
I will only ever go thru a 3rd party to buy your product in a brick and morter... never online again where I know the profit margin is the largest.
I buy every week from online, from toothpaste to clothes, shoes literally everything, and never has it been the level of hassle that this has been... not even the unprofessional hobbiests on ebay and etsy. and 17$ in postage when I could have used a UPS flat rate box cheaper?? ridiculous! Stop asking people to use the Orginal FEDEX packaging
stop acting like your doing me a favor by trying to "solve" my problem and send me a GC or gift card or what ever!
tell me up front what your plan is and stop the rehash rehash rehash.
this was your mistake to start with and all you've done is insult me as I tried to "solve" it.... insult me and waste my time and money
this was my first "date" with you and I won't be calling.
After several phone calls and letters, I'm reduced to a "things I'd like to punch in the face" style response. I love TILTPITF and the Bitchy Stitcher, and it felt great to not feel like I was trying to solve this anymore and just let it go.
Otherwise, Im having a blast. Im back from Sisters (where I had a great time) but this stupid return just follows me around like a cat I fed.
Here is a Gratutitous photo of a quilt - I mean after all this is a quilt blog..:)
heres a bad photo of my quilt at Sisters in the PMQG exhibit
Here is my other entry over on the main drag. We brought our bikes and it was tons of fun.