Thank you for contacting XXXX.
I am writing in response to the concerns you had voiced about [ed. how we hosed your order and then made fun of you over the phone] your recent ordering experience. Please know that I hope to reach you by phone later today so that we may [ed. rehash this once again and continue to waste your time] discuss how to best [ed. not do anything] remedy the situation.
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If you need further assistance, please feel free to reply to this email, visit our online Customer Service Section, or call XXX Customer Care. You can reach us Monday through Sunday, 7:00 AM until Midnight Eastern Standard Time at 1-xxxx-7311.
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by all means lets waste more of my uncompensated time on your mistakes...
first you send me the wrong product
you send me the wrong product again
you smart mouth me on the phone when I ask to speak to someone who can "do" something about this
thanks for putting the bad taste of your crappy customer service back in my mouth
I will only ever go thru a 3rd party to buy your product in a brick and morter... never online again where I know the profit margin is the largest.
stop acting like your doing me a favor by trying to "solve" my problem and send me a GC or gift card or what ever!
tell me up front what your plan is and stop the rehash rehash rehash.
this was your mistake to start with and all you've done is insult me as I tried to "solve" it.... insult me and waste my time and money
this was my first "date" with you and I won't be calling.
After several phone calls and letters, I'm reduced to a "things I'd like to punch in the face" style response. I love TILTPITF and the Bitchy Stitcher, and it felt great to not feel like I was trying to solve this anymore and just let it go.
Otherwise, Im having a blast. Im back from Sisters (where I had a great time) but this stupid return just follows me around like a cat I fed. What I should have done was donated the faulty product to a womans charity and never dealt with them again.
Here is a Gratutitous photo of a quilt - I mean after all this is a quilt blog..:)
heres a bad photo of my quilt at Sisters in the PMQG exhibit
Here is my other entry over on the main drag. We brought our bikes and it was tons of fun.